OpenText Aviator lets AI fly across expansive enterprise software portfolio

Few if any know-how distributors have as broad an enterprise software program portfolio as OpenText, and it’s a portfolio that’s now being broadly enabled with generative AI capabilities.

The brand new OpenText Aviator effort is launching as we speak as a set of AI capabilities within the OpenText Cloud Editions (CE) 23.4 launch. OpenText’s expansive portfolio consists of enterprise content material administration, IT operations, cybersecurity, database and developer tooling. The portfolio has grown each group and by way of acquisition, with an enormous increase coming from the $6 billion acquisition of Micro Focus that closed on the finish of January.

With Aviator, OpenText goals to assist organizations leverage AI to swiftly act on information, make sharp choices, and evolve with clever instruments.

“The OpenText Aviator is a brand new set of AI capabilities that attaches itself to our providers in our enterprise cloud,” OpenText EVP and chief product officer Muhi Majzoub advised VentureBeat.

 The brand new Aviator capabilities span a various vary of enterprise features together with: 

• OpenText IT Operations Aviator – A digital agent for  OpenText Service Administration Automation X (SMAX) that makes use of massive language fashions to reinforce person experiences, facilitate intuitive self-service, and achieve effectivity in service administration.
• OpenText DevOps Aviator – Leverages AI to optimize software program supply by means of computerized check creation, function prediction, and threat discount.
• OpenText Content material Aviator – Improves info retrieval within the office by means of an interactive chat interface and pure language queries.
• OpenText Expertise Aviator – Brings the ability of GenAI to  Buyer Communications Administration (CCM).
• OpenText Enterprise Community Aviator – Brings AI and huge language fashions into OpenText’s provide chain platform for a 360-degree view and conversational interfaces.

There is no such thing as a ‘one LLM to rule all of them’ for OpenText

The Aviator effort is a dramatic enlargement of OpenText’s AI capabilities. In July the corporate introduced a collection of incremental updates designed to carry some restricted AI into the general platform.

The concept of integrating generative AI into enterprise software program is just not a brand new one at this level in 2023. Microsoft deeply embeds AI throughout its portfolio as we speak as does Salesforce and different enterprise software program distributors. Majzoub defined that the Aviator effort is designed to movement throughout the entire OpenText portfolio, with capabilities and experience to assist optimize every particular enterprise service that the corporate presents. 

“We’re focusing on particularly our information experience within the platforms that we develop and handle,” he stated. “We consider we’re one of the best in understanding the platforms that we personal the IP for.”

OpenText is just not constructing its personal massive language mannequin (LLM) to energy the Aviator instruments, relatively it’s utilizing a collection of various LLMs together with fashions from Google, Fb and OpenAI. Majzoub stated that OpenText is utilizing the totally different fashions to assist energy Aviator capabilities, with a watch to utilizing one of the best device for the particular use case, based mostly on efficiency, accuracy and value.

How the OpenText Aviator matches into enterprise software program providers within the cloud

The purpose with the Aviator strategy is to make it simpler and quicker for enterprise customers to get issues accomplished.

Majzoub defined that for the IT Operations use case with OpenText Service Administration Automation X (SMAX), the Aviator will use an LLM wonderful tuned with information from OpenText to resolve IT issues. For instance, if a person is having hassle connecting a laptop computer to the community, the Aviator will go behind the scenes, take a look at the configuration after which come again with a proposed resolution or robotically open a hassle  ticket and to assist an analyst to establish and remedy the issue with the laptop computer.

The content material Aviator serves a unique function, optimizing info retrieval throughout doc administration providers with a chat interface. For instance,  Majzoub stated a content material analyst within the authorized division engaged on resolving a buyer problem might ask the Aviator for every little thing associated to that buyer and the Aviator will crawl throughout all the content material and are available again with the paperwork and associated content material.

For the DevOps use case, OpenText’s Aviator is focusing on particularly its testing capabilities with the  ValueEdge platform, which got here to OpenText by way of the Micro Focus acquisition. The Aviator will crawl all the initiatives within the growth pipeline and can be utilized to establish if a mission is in danger as a consequence of a scarcity of check protection. The Aviator will even be capable of remediate the scenario by producing a check script that may be robotically run to broaden the check protection.

OpenText can also be bringing the Aviator know-how to the world of provide chain administration, which will be extraordinarily advanced, involving a number of software program elements. Majzoub defined that with provide chains there’s the idea of a canonical map, which particulars the intricate interplay throughout varied producers and distributors. Each bit of the provision chain is likely to be utilizing totally different software program and with the Aviator, the purpose is to carry all of it collectively, utilizing AI to ease the method.

“If an organization like Nestle is interacting with a espresso bean producer and distributor that’s giving Nestle espresso beans for his or her manufacturing course of,the Aviator could have the power to do the interpretation between an SAP system, a NetSuite system or an SAP and a Microsoft Dynamics system all robotically,” he stated.